Privacy Policy for Elizabeth Anne Bridal Limited.
1. Introduction
At Elizabeth Anne Bridal, we are committed to safeguarding and preserving the privacy of our visitors.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please do review this policy regularly.
We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information, how to contact us and details of the supervisory authorities in the event you have a complaint.
2. The personal information we collect and use
We collect a minimum of personal data from our contact form. We may collect the following personal information:
· Name
· Email Address
· Contact Telephone Number
3. How your information will be used by us
We will be using your personal data in different ways and the function we perform will depend on the information we require. We will be using your name and contact details to:
Send you messages via post, text or email. We must use this data to contact you.
Send you information and updates. We do this, so we can keep you up to date with details such as our latest promotions or designer events. We will only do this if you give us your explicit permission.
To manage and protect our site security, particularly to detect and prevent fraud.
We will be using your contact history with us to:
This will be what you have said to us and the conversations we have had previously, e.g., on the phone or on email.
To provide you our best customer service when you contact us in the future, as we hope to assist you better with this information.
We will use information about the device you use to view our site:
This will be information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.
This will help us to protect our site.
This will enable us to improve our site and set default options for you.
We will use information from accounts you link to us:
This will be in instances where you link your Instagram, Facebook or other social media accounts to us.
This will allow us to provide you with product recommendations we believe you may like.
We will use your responses to promotions, competitions and surveys:
This is for the purpose of completing these tasks, as we will require your details for our promotions, competitions and surveys to function.
*Please note, you are not obliged to provide this personal data to us. However, if you don’t, we may not be able to provide you with our optimal overall customer experience tailored to you. But the most important thing is you have a choice whether you want us to have this data or not and can easily inform us if you change your mind at any point after consenting to providing your data. *
Your personal data will be processed using IT and electronic tools, mainly via electronic and automated means or we will use paper documentation e.g., through our order forms.
4. How we will use your data if you’re only browsing our site
When users visit and view the site, we do not generally collect personal data, save as to “browsing data”. The platform which the site is made available to users automatically records some browsing data, such as the name of the internet access provider, the site of origin, pages visited, date and duration of the visit, etc. Such information allows you to access the site and use certain services, though this browsing data may also be aggregated and then used by us anonymously to test that the site is functioning properly.
5. Sharing your data
We will not sell any of your personal individual data which we hold to third parties – this includes but is not limited to your name, address, email address or payment information.
However, there are times when it will be necessary to share your data. This is our statement which explains the categories of third parties we will share your data within order to deliver our services to you:
Companies that are involved in getting your order to you, i.e., suppliers, courier services, payment service providers and our independent seamstresses.
Companies who provide us services which help our business function such as marketing agencies, advertising partners and website hosts.
Credit reference agencies and fraud prevention agencies if necessary, so we can help tackle fraud.
Companies approved by you, such as social media sites (if you choose to link your accounts to us).
In any case, we undertake to provide such third parties only with the data necessary to perform the duties and activities assigned to them. We also undertake to do everything in our power to ensure that these companies use the data received exclusively for the purposes indicated by us and in compliance with the applicable regulations on personal data processing.
6. Connection to third-party websites and services
This site may contain banners, advertising messages and advertisements of third parties. By accepting the offers from such third parties, you may access these web pages at your own risk as they are not linked to the provisions in this Privacy Policy.
7. Security
We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, however, the transmission of information using Wi-Fi networks and cellular data networks may not be completely secure and we cannot guarantee the security of data transmitted to us using our website.
8. Keeping your data
Your data is kept indefinitely but is only used to stay in contact with you, you can ask for your details to be deleted at any point by phoning us. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required.
9. Controlling your personal information:
Please be aware that under the General Data Protection Regulations (GDPR), you have the following rights regards the collection or use of your personal information:
Right to Access:
You may request details of personal information which we hold about you. If you would like a copy of any information held on you, please email hello@elizabethannebridal.co.uk
Right to Rectification:
If you believe that any information, we are holding on you is incorrect or incomplete, we will promptly correct any information found to be incorrect. Please email hello@elizabethannebridal.co.uk
Right to Deletion:
You will only receive email marketing messages if you have explicitly agreed to receive them. Every marketing message should include an unsubscribe link which will quickly remove you from the service. If you wish us to remove you manually, please email hello@elizabethannebridal.co.uk
You may also request deletion of any personal information which we hold about you. If you would like such information deleted, please email hello@elizabethannebridal.co.uk
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.